Med Cal

A user friendly tablet app that helps medical providers and employees to efficiently execute administrative tasks.
Duration
Role
Team
2 Weeks
• UX Design
• UI Design
• Visual Design
• 1 designer

Background

Having spent considerable time in the healthcare industry, I couldn't help but notice glaring gaps in their back-end systems. The utilization of multiple platforms for different purposes led to an array of issues, including outdated patient files, billing discrepancies, and overly complicated administrative processes. My concerns were validated through surveys conducted among various healthcare workers who expressed similar frustrations. These inefficiencies were predominantly a consequence of the time constraints they faced in updating patient files regularly.

Problem Space

The learning curve for adopting new systems can be overwhelming. Streamlining the process is crucial for healthcare providers' financial success and to ensure it becomes the most straightforward task for doctors to navigate. Many EHR platforms contain so much information and features, it becomes overwhelming when starting to use a new product.

My Solution: Med Cal

1. Daily overviews and announcements
2. A view of open appointment slots

Process

Research

Ideation

Designs

• Competetive analysis
• Key takeaways
• User flow
• Sketches
• Low Fidelity Wireframes
• High Fidelity Wireframes
• Visual Design

Research

Competitive analysis
‍
I wanted gauge a sense which features direct competitors had in their products and how I could improve them. I found that many of them were only made for the desktops, but were not web applications, where it could be accessed on a tablet.
Key Takeaways:
Using my experiences from my previous administrative healthcare jobs and the competitive audit this is what I found:
1. The appointment booking process involves a lengthy user flow. Many administrative systems necessitate users to navigate to the scheduling screen and click through it just to check for available appointments.
2. Announcements and daily appointments are kept separate, and often, administrative systems lack the capability to accommodate announcements or memos. As a result, users resort to writing them on post-it notes, which can easily get lost or misplaced.
3. Tablet View: Ensuring tablet responsiveness is vital, as many healthcare professionals require a larger mobile device, like a tablet, for efficient input and updating of patient information while they are running around attending to different patients.

So, how might we tackle these issues in order to make the administrative process of healthcare workers more efficient on a tablet?

Ideation

User flow
Sketches
When creating sketches, I wanted easy administrative adaptation for the user. Therefore, I used well-known icons and bigger text.

Design

Low Fidelity Wireframes
When designing the low fidelity, easy accessibility was always in the front of my mind. When designing for such busy users, they have to be able to clearly understand all icons and features. In addition, we have to keep in mind their familiarity bias.
I opted to revamp the monthly calendar view due to its small and difficult-to-read format. Furthermore, I integrated an overview of available slots for each day to optimize space utilization.
High Fidelity Wireframes
Visual Design

What I Learned

In our user-centric design approach, our primary goal is to streamline processes and enhance efficiency, particularly for individuals who may not have the luxury of investing additional time in learning a new platform. This emphasis on efficiency underscores the importance of maximizing space and ensuring that every element serves a purpose, making the user experience as straightforward and accessible as possible.

View the Prototype

View on Figma

More of my work!

Using AI to Increase Doctor Capacity and Patient Care Quality

Plan, track and travel collaboratively

Increasing efficiency in EHR platforms

Increasing Accessibility on Spotify for the Hearing Impaired