A user friendly tablet app that helps medical providers and employees to efficiently schedule appointments, access patient health records, process insurance billing, and track their earnings.
Project Overview
The Product
A tablet application that helps medical providers and employees to efficiently streamline healthcare platforms and processes
Project Duration
2 Weeks
The Problem
After working in healthcare, I realized a lot of platforms are often inefficient for both patients and physicians, requiring multiple platform access to accomplish their goals, despite the simple objective of attending the appointment and receiving or giving a diagnosis.
The Goal
Create a healthcare back end system that helps create an efficient flow for various different processes such as billing, appointment making and more.
Role
UI/ UX Designer & Researcher
Responsibilities
• Physician research • User surveys and Competitive analysis • Creating user personas and user flow • Creating sketches, low and high fidelity wireframes • Prototyping
Understanding the User
User Research: Summary
Having spent considerable time in the healthcare industry, I couldn't help but notice glaring gaps in their back-end systems. The utilization of multiple platforms for different purposes led to an array of issues, including outdated patient files, billing discrepancies, and overly complicated administrative processes. My concerns were validated through surveys conducted among various healthcare workers who expressed similar frustrations. These inefficiencies were predominantly a consequence of the time constraints they faced in updating patient files regularly.
User Pain Points
Too many different platforms for too many different uses
Insurance billing was tedious
Creating appointments should be the quickest task
Physicians wasted a lot of time writing patient notes, when they could be using that time to see another patient, or focusing on their current appointment.
Insurance billing is a tedious process, where every single appointment for each patient is a form with a different billing code.
The learning curve for adopting new systems can be overwhelming. Streamlining the process is crucial for healthcare providers' financial success and to ensure it becomes the most straightforward task for doctors to navigate.
Problem Statement:
Jenny is a 25 year old nurse that works in a busy Chinese hospital facility. She wants to be able to have a platform that is able to be learned easily instead of having to learn multiple platforms.
Problem Statement:
Dr. Wong is a 25 year old physician who needs an app that is able to schedule patients while also tracking her earnings as she works for her own practice.
User Flow Journey
While planning, I thought through a logical approach, putting myself in the user's shoes. The statistics view would be at the bottom of the navigation bar as it is only going to be accessed after a day of seeing patients.
When creating sketches, I envisioned a feature where private practices could conveniently access their statistics alongside the billing feature. Considering that insurance companies take a percentage of their earnings, having this integrated view becomes essential. Additionally, a simple interface design with larger icons was prioritized, ensuring easy interpretation for enhanced user experience.
In the low-fidelity wireframes, maximizing the size of the navigation bar was crucial in order to enhance user accessibility and ease of use . Additionally, three different calendar views were created to accommodate users' preferences, making it effortless to schedule patients for future dates or find available slots closer to the current date, thinking that it would streamline the scheduling process, empowering users with greater flexibility and efficiency in managing appointments.
Findings
After reconsideration, I realized that the weekly view from the calendar options was not needed, specifically for iPad and tablet applications.
Being able to see the number of available appointments on the platform would reduce time for making appointments.
Refining the Design
Before the usability study, the monthly calendar was taking up the entire screen with little to no information. With a tablet view, the hover option for more information was not a viable option either. Therefore, if it was possible to see the number of open appointments for the day, it would reduce an extra step for the user.
The monthly calendar was thoughtfully designed to display the number of open appointments throughout the month, streamlining the scheduling process and eliminating unnecessary steps for users. This user-centric approach enhances efficiency and provides a more intuitive experience, allowing users to quickly find available slots and schedule appointments with ease.
The patient profiles were thoughtfully designed to include a quick search option, allowing for easy alphabet-based searches. In crafting the individual patient profile, comprehensive information display within a simple view was prioritized. This approach ensures that all essential patient details are readily accessible, empowering healthcare professionals to efficiently access and manage patient records. The design fosters a user-friendly experience, enabling practitioners to provide personalized care with ease.
Going Forward
Impact
What I Learned
Creating this project has provided valuable insights into the pressing need for a streamlined platform within the healthcare industry. With diverse practices and individuals from various backgrounds involved, the processes become complex and interconnected.
Having experienced the challenges firsthand while working in healthcare, I firmly believe that a product like this would have immense potential to make a positive impact in the healthcare space. It addresses the intricacies and complexities of healthcare management, empowering practitioners to focus on providing quality care while optimizing operational efficiency.
1. The final created product will always reflect on the type of users that I've picked to interview. My personas were the same age, same ethnicity due to the close circle of interviewees that I had was able to survey. However, in the future, various ages and ethnicities will be considered for more insight on different experiences. 2. More does not mean better More view or screens can quickly create confusion redundancy in the platform which wastes time and money.
Next Steps
Since this was a personal project, I would hopefully want to make it a long term project with other developers and execute multiple different reiterations.
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